Enjoying A Superior Indoor Golf Experience
Arrived ten minutes early and your golf bay is available? No problem. Jump in there, and we’ll get you started. On the 18th tee with your time almost up, but there’s no other customer booking in your bay immediately after? Also, no problem. We’ll give you a few extra minutes for you to finish your round if we can. Our team is here to make that happen. We only operate strictly by the clock when we absolutely need to. Bottom line: We Don’t Click With the Clock! We’re providing an indoor golf experience even superior to many of Canada’s top private golf clubs that charge a joining fee north of $50,000 with a $9,000 annual fee.
What do we mean by ‘Clicking with the Clock’? The indoor golf scene is now dominated by cheaper, automated facilities that operate strictly by the clock. You enter the venue with a booking code, and the golf bay technology clicks on by the minute and clicks off by the minute. There’s no human available to intervene or provide any customer service. If you’re on the 18th fairway and your time is up, tough luck! This would never happen on a golf course, and we don’t operate this way unless we absolutely must at the busiest times.
We offer an indoor golf experience of the highest quality. That extends much further than just having the best technology, Trackman. We have a beautiful venue that is impressive even to members of Canada’s most exclusive private clubs, and they are routinely customers at our business. Our team is first class; professional, diligent, loyal, and, importantly, fun! They offer an unrivalled quality of experience in terms of indoor golf, food and drink. This is the standard we expect as customers ourselves, even beyond golf. As owners, we’re here alongside our team providing that service. We’re not absent owners you never see or owned by a large corporate entity; we’re a family-owned business. We’re usually right here and we’re directly accountable for your indoor golf experience.
We always have two staff available to assist our customers. That means we’re able to help with setup on Trackman when a player arrives. That means understanding quickly what type of golf course and difficulty level that a player or group wants. Then we configure various settings to precisely match the customer’s expressed needs after we’ve asked the appropriate questions. Alternatively, some customers may elect to set themselves up, but this can result in errors that are discovered once the round has commenced and cannot be corrected without a restart.
Occasionally the technology can fail in some way. This is just reality with any technology in any industry. When it does, we’re there to assist straight away. Over the years, we’ve seen pretty much all the issues that can occur, whether related directly to Trackman or any other technological component. You can raise your hand and we’re only seconds away to address the issue. You won’t find yourself stuck on the phone to a helpline that doesn’t answer. In the extreme we’ll move you to another golf bay if the issue can’t be immediately addressed and a golf bay is available. This is a very rare circumstance.
These differentiators in quality of customer experience are difficult to project in social media images. Any visual of a golf screen looks much like any other. However, if indoor golfers sample the different indoor golf offerings available, they will eventually become aware that there is a very broad spectrum of golf simulator experiences available. Just check our Google reviews. We’ve heard from many customers that are relatively new to the indoor golf scene that they didn’t know indoor golf could be offered in the way we offer it; with excellent service and great food and drink. Previously they may have selected an automated cheaper option and not enjoyed it much. In such cases we’re glad they gave it another go. Many then become regulars with us; we’re very appreciative of that. With our new membership program, they’re able to receive discounts on golf bay time and our delicious menu!
As the Canadian indoor golf industry continues to evolve, we’ll continue to offer the finest indoor golf experience available anywhere, maintaining elevated standards and a premium customer experience.